FAQs for HotScream

General

How did HotScream get started?

HotScream was created like most great ideas, completely by accident. Learn more about our story here.

Where can I find HotScream?

Click our Store Locations to find HotScream near you, or shop online and have our ice cream delivered straight to your front door.

How do I know which flavors I’ll find at my grocery store?

The selection of HotScream you'll find on store shelves will vary from store to store, since different store personnel order the flavors they choose to carry. If you're looking for a particular flavor at your local retailer, please contact that store's management.

My local grocery store doesn’t carry HotScream. Can I do something about it?

If your local retailer doesn't currently stock HotScream, we'd ask that you first contact the store's management to see if they'd consider doing so.

Where is HotScream made?

Our ice cream is made from scratch in New England. 

Products

Where can I find ingredient and nutritional information?

Currently, the most up to date information can be found on the back of each product.

Can I eat HotScream if I have allergies?

The most up to date allergen information can be found on the back of each product. However, if you have a life-threatening allergy, please take precaution when eating our product.

Are your products certified gluten-free?

Our products are not certified gluten-free.

Shipping

How is HotScream shipped?

We ship our HotScream in an insulated container within a shipping carton. We use adequate dry ice to keep the contents frozen well into the evening of the delivery date.

How is HotScream shipped?

We ship our HotScream in an insulated container within a shipping carton. We use adequate dry ice to keep the contents frozen well into the evening of the delivery date.

What do I do once I receive my HotScream order?

As soon as you receive the HotScream package, we recommend that you put it in your freezer immediately. IMPORTANT: please wear gloves when opening the box and handling the dry ice. It is extremely cold (110 degrees below zero) and should never be touched by bare hands.

When will my order ship?

We ship our orders on Monday using UPS next day air so your HotScream will be delivered on Tuesday. To learn more about our Shipping Policies, click here.

How much does shipping cost?

Need answer.

Where is my HotScream package?

You will receive a tracking number by email that will allow you to see approximately when your shipment of HotScream will arrive.

Can I make changes to my order once it has been placed?

All ice cream orders are final. We are unable to make any changes to your order once it has been submitted.

Do you deliver to PO boxes?

No, not at this time.

Can I cancel my order?

Once an order is processed, we cannot change the delivery address or stop the shipment.

Do you accept returns?

We are not able to accept returns.

Can I specify a delivery date?

We are not able to take requests for delivery on a specific date.

Do I need to be home to receive my delivery?

Your HotScream package does not require a signature that will help to prevent any delay in shipping due to any inability for the UPS delivery driver to get a signature.