Important Shipping Information

Shipping Information – Please read…….

Shipping:

We ship our orders on Monday using UPS next day air so your HotScream will be delivered on Tuesday.  During the checkout process, you will have a choice of 3 delivery options:

Note:  To place an order, please go to our Catalog page.  Thank you! 

Service (Mon ship – Tues delivery)

Delivery time from:

Delivery time to:

Next Day Air Saver (lowest cost)

Afternoon

End of day

Next Day Air

10:30 AM

12:00 PM

Next Day Early (highest cost)

8:00 AM

9:30 AM

 

 

Our shipping process:

We ship our HotScream in an insulated container within a shipping carton.  We use adequate dry ice to keep the contents frozen well into the evening of the delivery date.  As soon as you receive the HotScream package, we recommend that you put it in your freezer immediately.  IMPORTANT: please wear gloves when opening the box and handling the dry ice.  It is extremely cold (110 degrees below zero) and should never be touched by bare hands.  

 

Where is my HotScream?

You will receive a tracking number by email that will allow you to see approximately when your shipment of HotScream will arrive.  Also, your HotScream package does not require a signature that will help to prevent any delay in shipping due to any inability for the UPS delivery driver to get a signature.

 

Disclaimer:

Things can happen during delivery and unfortunately, our company, Escape Brands, cannot be responsible for damage or loss due to an unavailable recipient, theft or incorrect addresses.  Once the order is processed, we cannot change the delivery address or stop the shipment. If you are shipping to yourself or to another address, please do all you can to ensure someone is at the arrival address.  If the delivery address is changed after the order is shipped, we are not liable for lost or melted products.
 

Our delivery guarantee:

To guarantee delivery we must have the complete and correct address.  We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of our products.  

 

Any questions you may have on delivery or anything else regarding HotScream, please submit the form on our ‘Contact Us’ page and we will be back in touch as soon as possible.